September 14th, 2009
Your mail is here, and in it is a blue envelope from your Merchant Processor informing you that you’ve got a chargeback from a fraudulent order.
Emotions run the gamut, and you are justifiably angry that someone has stolen from you.
Here’s some tips to keep it from happening again!
1. Verify – Call the customer. Bad phone number = Red Flag
2. Verify – Email the customer. No reply = Another Red Flag
3. Zip Code Matches AVS, but not the Address = Yes, Another Red Flag
4. Billing Address is a Match, but Shipping Address is Different = Red Flag
If you have a suspect order and any of the above criteria comes into play, you need to stop and DON’T CHARGE THE CARD until you complete further verification.
In many cases the “Fraudsters” will communicate with you and try to get you to complete their order.
A good method to verify a customer you are worried about, but with otherwise good address and contact info is to charge a low, odd amount (like .76 cents) and have the “Customer” tell you the amount of the charge and in that way you know that they have access to the highest levels of the account.
Feel free to contact us at 800-996-6127 for further ways to combat fraud, verify or identify suspect orders, and to learn how to take action to apprehend those that commit fraud against you.
Tags: charge back, chargeback, fraud, fraud screening, verification
Posted in Charge Back Prevention, Merchant Fraud Prevention, Credit Card Fraud | No Comments »
September 13th, 2009
Top Ten Reasons You Need A New Merchant Account Provider
1. The thought of opening your statement gives you indigestion.
2. You have to hire a PHD to read your statement.
3. Your personal rep is named “Pot Luck”.
4. Your rates creep up worse than a pair of old underwear.
5. Your agent sends you email full of spelling and grammatical errors.
6. You keep hearing what an “Extra Special” deal you have, but have never seen it.
7. You pay for customer service with your agent but have not experienced it.
8. Your agent is out of the office spending your money, not taking your calls.
9. You ask a simple E-Commerce question and hear the sound of “DUH”.
10. All the people in your Agent’s office are smarter than your Agent!
If any of this rings true…. Consider a “Real” Professional Merchant relationship.
Our rates rock, merchants love us, been in business since 89, all the references you can eat, and we have a staff that speaks FLUENT E-Commerce.
Reach out and get to know us!

Tags: bad service, dumb agents, high rates, just a number
Posted in Just for Laughs, Merchant Processing, Credit Card Processing | No Comments »